Viewing support documentation and raising a ticket

Owned by Ashley Wing (Deactivated)
Last updated: Aug 04, 2021
2 min read

In Re-flow you have your Dashboard, accessed by entering your email address and password. Once in the Dashboard, you will have access to Re-flow’s support documentation, but this is restricted to Users who are logged in to Re-flow’s Support Portal.

The Dashboard and Support Portal are separate, and both require a separate login to gain access, although you can create the same email address and password for the Support Portal for simplicity.

Note: It is important to communicate with Support through tickets to ensure your request is dealt with. Whilst we have phone support, for quick queries, any actionable requests - such as dealing with a bug, building a form or resolving an issue, can only be actioned if you have raised a ticket.

Support communication must be sent to us via Support in the Dashboard menu. You can also bookmark http://support.re-flow.co.uk which will also bring you to the same Support menu page.

 

 

 

I don’t have Support Portal access, what do I do?

 

You can Log in or create an account by:

  1. Clicking on Support in the Dashboard left-hand menu

  2. Click ‘Log in’ top right of the Support Portal menu

  3. Enter your created email address and password or click Sign up to create one.